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It’s been a busy couple of weeks here since the launch of Aion. The post-launch period of many games means that you have time for a bit of rest. After an MMO launches however,[link widoczny dla zalogowanych], your job is just beginning.
Recently, aion released a lot of information on the sales and success of Aion in respect to Europe and North America, and also globally. They are off to a very, very respectable start.
They are constantly delighted that so many of you purchased and are now playing Aion. Shortly after Aion’s launch they experienced longer queue times than they would have liked. They reacted by working immediately on a server transfer system. However,[link widoczny dla zalogowanych], the server transfer they began to implement was a rush job,[link widoczny dla zalogowanych], and they are not happy with the result. As it currently stands, transferring characters is a manual process that would shift a significant percentage of our customer service staff members’ focus from issues like real money transfers/trading (RMT) and botting that they feel should take priority.
It’s a difficult decision, but they are delaying the deployment of their server transfer system until they can do it right for you. They will eventually honor our promise to give eligible players the opportunity to transfer for free, but they’re shooting to implement transfers in the first half of 2010, though they don’t have a specific deadline for you.
Moving on to much more positive news,[link widoczny dla zalogowanych], in the past week they deployed a new patch to address a CryEngine.dll crash that they’ve seen reported commonly. (If you’re still seeing this issue, please report it in their tech support forums.)
It’s no secret that they’ve had their share of RMT spammers and been plagued by the associated problem of bots. They’re working to eliminate these persistent pests through a multipronged approach. They have instituted a dedicated Game Surveillance Unit (GSU). The GSU is a team whose primary mission is to identify and ban users violating their terms of service: bot users, RMT chat spammers, and the like. They just did an in-depth and focused sweep through the game to ban users in violation using some new methods with exciting capabilities. These new methods are going to catch a lot of bot users who thought they were safe. This week aion’ve banned over 27,000 of these accounts, and they’ll keep searching for other offenders to continue improving the quality of your game environment.
Finally, outside of the complaints about bots and the RMT vermin, perhaps the biggest criticism from players comes in relation to the pacing, experience curve, item drops, and overall difficulty and risk vs. reward in Aion current gameplay. They're glad to share some preliminary responses from the Development Team and affirm to their willingness to address these issues. Obviously, data tuning on a live MMO isn’t something you do carelessly, and it will take some time to fully implement. In the near future, they hope to deploy a short-term enhancement to address some of concerns that you have told them about across the board. Aion’re currently testing some game variables to increase experience gain and other factors.